For over forty years our philosophy has been to earn and keep our customers' trust and to provide the best service and customer satisfaction in the mail order industry. Because of this philosophy, we treat the information you provide us in confidence.
When you visit our web site, our web server will recognize your Internet service provider (earthlink.net, aol.com, etc.) This visitor information allows us to make our site work better for you, but just visiting our website will not provide a record of your individual email address. We will not have a record of your email address until you provide it for our use.
When ordering or requesting a catalog, customers provide Libreria San Pablo with certain information such as name, address, telephone number, etc. This information is necessary to process an order. A customer's telephone number is used when we have a question about the order. It may also be used by a delivery service if there is a question about delivery. For its own use Libreria San Pablo retains information about transactions with customers.
We send customers periodic catalog mailings and may send emails announcing items we believe of interest to them. We also make our mailing list (name and address only, not our email list or telephone numbers) available to a few reputable, carefully screened companies whose products you may find of interest.
Telephone numbers, email addresses and credit card numbers are only released if there is a court order or to law enforcement agencies if requested. With web orders, that information is kept on our web server for only a brief time before it is transferred to our main computer which is not accessible to the web. However, your name and address is stored on our web server so it will be available when you login to your account with your user name and password. If you do not wish us to disclose your mailing list information to any third parties, please let us know.
We expect to continue to earn your trust for at least another forty years.